TECHCENTER

Through TechCenter Connect, mine staff can view and upload reports from their equipment's on-board Data Logger in real time. These Data Log reports offer the user insight into the performance and health of their equipment and allow Prairie Machine staff to develop equipment trends and preventative maintenance procedures.

TechCenter processes the Data Logs and translates them into an easy-to-understand glimpse into a machine's health and performance. By utilizing this information onsite and managing any fault codes that may occur, a site can proactively attend to any equipment issues before they turn into significant equipment downtime.

The TechCenter Service Portal allows users to access troubleshooting articles related to their equipment and to directly submit any unique problems they may be experiencing to Prairie Machine service experts. After analyzing the issue, Prairie Machine staff can then offer remote support or dispatch service staff to resolve the problem on site. Once the issue has been resolved, a record of that issue is saved within TechCenter and is used to facilitate Prairie Machine’s continuous improvement efforts.

The TechCenter online parts catalog gives users access to on-demand parts ordering - ensuring a site has the parts they need when they need it.

Traditional parts catalogs can keep maintenance staff busy sifting through outdated documents searching for the correct information. The TechCenter parts catalog is serial number-specific, ensuring that a site never receives anything that is incompatible with their equipment.

TechCenter service announcements provide users with software update notices, hardware upgrade recommendations, and revised safety protocols to ensure safe and efficient operation of all Prairie Machine equipment.